Financial Services
Expert in Financial Innovation, leading the design of new products and delivering them on a global scale.
- Deep understanding of consumer behaviors, attitudes, and mindsets around credit cards and lending.
- Conceptualize, shape and lead engagements with diverse teams to discover customer needs, design, and pilot new product and business opportunities.
- Monitor trends in financial services to develop a sixth sense of where technology is headed and map out opportunity areas.
Accomplishments:
- Successfully created and implemented global design development strategies generating over $1 Billion in new lending business.
- Instituted a successful corporate innovation program utilizing an agile Design Thinking approach to challenge existing processes and disrupt the culture of “good-enough”.